Skip to content

Privacy Policy

Privacy Policy

The Albany manage and run the non-libraries programme, events, catering and hires functions at Deptford Lounge on behalf of Lewisham Council. Personal data provided to, stored and processed by Deptford is covered by the Albany  The Albany also manage CCTV at Deptford Lounge on behalf of Lewisham Council. Personal data provided to, stored and processed is the property of London Borough of Lewisham Council. Privacy and CCTV Policy displayed below.

 

 

Privacy Policy

Douglas Way, Deptford, London, SE8 4AG

We are registered as a Charity, and our registration number is: 1112521. The Albany is the trading name of The Deptford Fund and The Albany 2001 Company Ltd (England 4333098). The registered office is at Douglas Way. Deptford. London. SE8 4AG.

This privacy policy is intended to provide detailed information on when and why we collect your personal data, how we use it and how we keep it secure.

We comply with the General Data Protection Regulation 2018 , and electronic communications will be made in accordance with the Privacy and Electronic Communications Regulations (PECR).

This Privacy Policy relates to transactions processed via www.thealbany.org.uk and www.deptfordlounge.org.uk, including transactions over the counter and by phone.

By disclosing personal information to us in person, on the telephone or via our website, customers consent to the collection, storage and processing of information in the manner set out in this policy.

Contacting us: 

If you have any questions, concerns or complaints about how we use your data, please contact us on [email protected]

The types of information we collect and how we collect it:

We only collect the information that is necessary to carry out our business, provide the services you have requested and to keep you informed. We collect the personal data that you may volunteer as part of booking tickets, making a purchase, membership or donation forms, feedback forms, e-newsletter sign-ups and visitor surveys. This applies to transactions or contact regarding other venues the Albany manage and run (currently Deptford Lounge).

We also look at how our website is used, so that we can offer the best possible experience whether you are booking tickets, or trying to find out about our space hire or participatory projects. We use cookies to better personalise the service you receive from our website. This means that we will remember your previous visits and track the pages that are of most interest to you.

Personal information we collect may include:

  • your full name and title, gender, date of birth
  • postal address, email address and phone number
  • current interests and activities
  • Pages you visit and activity you undertake on our websites

Please note, for transactions made online, by phone or in person, we do not hold payment information for any longer than it takes to process your transaction.

We will also collect and hold information about any contact you have with us as a visitor, donor or supporter of the Albany, Fun Palaces or the Family Arts Campaign, and may include details of:

  • ticket purchases and event attendance
  • retail purchases
  • contact preferences
  • gift information, including payment details where applicable
  • Gift Aid status
  • details of correspondence sent to you, or received from you
  • donor status
  • any other information provided by yourself at the request of the Albany.

Box Office

Ticketing transactions for Albany-led events are processed via Spektrix Ltd, who provide our Box Office system.

Spektrix pages can be identified by the ‘Powered by Spektrix’ logo at the bottom right of your screen. When asked to enter personal details such as your credit card number, a closed padlock icon will be displayed at the bottom of your browser window. This icon indicates that all data is being transmitted securely between your web browser and the Box Office servers, using encryption to guard against data being read or modified by any third party.

Cookies

To provide our online ticketing service, cookie technology may be used whereby small pieces of information are stored in your Internet browser.

Cookies are small files sent to your browser and stored on your computer’s hard disc. They are used by most websites in various ways, including enabling you to login, shop online, and personalising your online experience. See our Cookies policy for more information.

Information we obtain independently from you:

Your information may be shared with us by independent organisations, for example other arts organisations that the Albany has worked with. These independent organisations will only do so when it is required to complete a contract and/or when you have given your consent. You should check their Privacy Notice when you provide your information to understand fully how they will process and safeguard your data.

Third Party Organisations

We may combine information you have given to us with this additional information available from external sources. This will only be done when you give permission to the relevant third party organisations to share the data they hold on you, or if the data is already publicly available.

Data Hygiene

From time to time we may screen our database against recognised data hygiene file such as National Change of Address file and cleanse our file of inaccurate data. We may also update inaccurate data if the information is available.

Social Media

Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you may give us permission to access information from those accounts or services.

Information available publicly

We may collate and use information found in the public domain for business purposes. For example information  held by Companies House or information that has been published in online articles or newspapers.

Why we collect your personal information and how we use it: 

When we ask you to provide your personal information we will let you know why we are asking, and how we will use your data, by directing you towards this notice.

Depending on your relationship with the Albany, and the preferences you have indicated, data we hold may be used by us for the following purposes.

  • To fulfil contractual agreements (with parties including but not limited to supplier, employees, artists, and visiting companies), ticket purchases, merchandise, donation and membership requests.
  • To collate anonymous statistics for the Arts Council and other funders.
  • To send you promotional, marketing or fundraising information by post, telephone or electronic means. These types of communications can include:
    • Information about products, services or events related to the Albany, such as exhibitions, events, or retail offers. These could be at the Albany or at other sites where we programme and run activities.
    • News and updates about the Albany and marketing or supporter e-newsletters.
    • Information on our fundraising operations, including occasional targeted requests to consider giving financial support to the Albany, or to ask you to consider supporting us in other ways.
    • Other relevant communications based upon your relationship with the Albany.

We will contact you based on ‘legitimate interest’. I.E where the data we hold on you indicates you might be interested in something else we are promoting or sharing information about. For example, if you have booked for a dance show or workshop with us in the past and told us you are happy to receive marketing emails, we might contact you about a future dance show or workshop.

How we protect your data:

We understand that your personal information and privacy are important to you. We make every effort to ensure that the information you share with us is recorded accurately, retained securely and used only according to your wishes.

All of our email communications contain the option to unsubscribe instantly. You can unsubscribe from postal or any other types of marketing communications by emailing or telephoning us: [email protected] / 020 8692 4446.

We protect your personal information and adhere to all current GDPR legislation with respect to protecting privacy. We do not give out, sell or trade our mailing list data with third parties. The information you provide will be used primarily to protect your purchases and attendance at events and also keep you informed about the activities of the Albany.

We may sometimes ask for your consent to share personal information with like-minded arts organisations whose shows you will have seen here at the Albany or in collaboration with us at another venue.

Some of our service providers may have access to your data in order to perform services on our behalf – such as DotDigital and Spektrix. Whilst the Albany remains the data controller, we make sure anyone who provides a service for the Albany meets our standards for data security. They will not use your data for anything other than the clearly defined purpose relating to the service that they are providing.

We will keep your information only for as long as is reasonably necessary for the purposes set out in this privacy notice and to fulfil our legal obligations. We will not keep more information than we need. For further information about how long we will keep your information, please contact the Data Protection Officer using the contact details outlined in this notice.

Privacy Policy updated in June 2023.

CCTV

CCTV is in operation within the building with footage stored for 28 days. Anyone in fringe of the above will be reported and this report will remain on file for 2 years and shared with appropriate partners, they may also be asked to leave the building and may be barred from re-entering for the foreseeable future.

To learn more about London Borough of Lewisham’s privacy policy please click here and the code of practice click here.

Admissions Policy

London Borough of Lewisham

Public Libraries and Museums Act, 1964

Byelaws made under Section 19 of the Public Libraries and Museums Act, 1964 by the Council of the London Borough of Lewisham

1. In these Byelaws, unless the context otherwise requires:-

(a) “the Act” means the Public Libraries and Museums Act 1964;

(b) “the Library Authority” means the Council of the London Borough of Lewisham;

(c) “Library” means any library for the time being maintained by the Library Authority for the purposes of its function under the Act and includes a vehicle when being used for those purposes;

(d) “the Librarian” means the person appointed as such by the Library Authority or, in his absence, any other person authorised by the Library Authority or, in his absence, any other person authorised by the Library Authority to act on his behalf;

(e) “library officer” means the librarian or any other person employed the Library Authority for the purposes of its functions under the Act;

(f) “book” includes any and every book, journal, pamphlet, music score, manuscript, picture, print, photograph, engraving, etching, deed, map, chart, plan, gramophone record, film and any other article of a like nature forming part of the contents of the Library or lent to any person by or on behalf of the Library Authority.

2. An act necessary for the proper execution of his duty by a library officer shall not be deemed to be a contravention of these Byelaws.

3. A person shall not give a false name or address for the purpose of entering any part of the library or for the purpose of using any facilities provided in connection therewith.

4. A person who is offensively unclean in person or in dress, or who is suffering from an offensive disease, shall not enter or use the library.

5. Except with the consent of a library officer, a person shall not-

(a) cause or allow any dog (other than a guide-dog accompanying a blind person) or other animal belonging to him or under his control to enter or remain in the library or

(b) bring into any part of the library a wheeled vehicle or conveyance (other than a hand propelled invalid chair).

6. A person shall not, after proper warning by a library officer, remain in the library after the time fixed for its closing.

7. A person shall not, unless duly authorised, take any book from the library.

8. A person shall not carelessly or negligently soil, tear, cut, deface, damage, injure, or destroy any book or the furniture, fittings or other contents of the library.

9. Except with the consent of a library officer, a person shall not make a tracing of any portion of a book.

10. A person who-

(a) after the end of the period for which it was lent has the charge or possession of a book borrowed from the library or from any body or person acting on behalf of the Library Authority, and-

(b) after having been requested in writing by the Library Authority to deliver it up to that Authority, has failed to do so within a period of fourteen days after the date of the request, and

(c) has not paid to the Library Authority in respect thereof an agreed sum by the way of compensation

shall not, except with the consent of the Librarian, borrow any further book from the library.

11. A person from whom any sum is due to the Library Authority by reason of a charge made under section 8(2) of the Act in respect of failure to return a book before the end of the period for which it was lent shall not, except with the consent of the Librarian, borrow any book from the library after having been notified in writing by the Library Authority of the amount due.

12.

(i) A person having the charge or possession of any book which the Library Authority is entitled to have returned to it shall deliver it up to the Librarian within fourteen days of the service upon him by the Authority of a notice requiring him so to do.

(ii) For the purposes of the Byelaw, a notice may be served upon any person by delivering it to him, or by leaving it at his usual or last known place of residence, or by sending it by registered post or recorded delivery service addressed to him at that place.

13. A person shall not behave in a disorderly manner in the library or use violent, abusive or obscene language therein.

14. A person shall not spit in the library.

15. A person shall not, after a warning by a library officer, persist in sleeping in the library.

16. A person shall not engage in audible conversation in any part of the library set apart as a reference department or for reading after having been requested not to do so by a library officer.

17. A person shall not wilfully obstruct any library officer in the execution of his duty or wilfully disturb, obstruct, interrupt or annoy any other person in the proper use of the library.

18. A person shall not display, distribute, affix or post any bill, placard or notice in, to or upon any part of the library.

19. A person shall not, without the consent of the Librarian, offer anything for sale in the library.

20. A person shall not lie on the furniture of fittings of the library or on the floor thereof except, with the consent of the Librarian, on the floor of any part of the library for the time being set apart for the use of children.

21. A person shall not smoke or strike a light in any part of the library set apart for the use of the public, except in any part thereof which is for the time being used as a restaurant or in which, when it is being used for an educational, cultural or other event under Section 20 of the Act, the Library Authority allows smoking.

22. A person shall not, except with the consent of the library officer, partake of refreshment in the library, except in any part thereof which is for the time being used as a restaurant or in which, when it is being used for an educational, cultural or other event under Section 20 of the Act, the Library Authority allows the partaking of refreshments.

23. Except with the consent of the Librarian a person shall not cause or allow any apparatus for the reception of sound broadcasting or the reproduction of sound to be operated in any part of the library set apart for use of the public.

24. Every person who shall offend against any of the foregoing Byelaws (other than Byelaws 10 and 11) shall be liable on summary conviction to a fine not exceeding the sum of five pounds.

25. Every person who, within the view of a library officer, contravenes any of the foregoing Byelaws may be excluded or removed from the library by such officer if:-

(a) his name and address are unknown to and cannot readily be ascertained by the officer; or

(b) from the nature of the contravention or from any other fact of which the officer may have knowledge or be credibly informed there is reasonable ground for belief that his continuance in the library may result in another contravention of the Byelaws or that his exclusion or removal from the library is otherwise necessary for the proper use and regulation thereof.

26. On the coming into operation of these Byelaws, the Byelaws relating to libraries which were made by the Council of the Metropolitan Borough of Lewisham on the twenty-eight day of March, 1962, and were confirmed by the Minister of Education on the fifth day of October, 1962, shall be revoked.

SEALED by Order of the Council

ALAN MILNER SMITH

Town Clerk

26th May, 1966

Confirmed under the Official Seal of the Secretary of State for Education and Science on 23rd June, 1966.

G. R. HUGHES

Authorised under Section 3 of the Education Act, 1944.